Cookie Policy

This Cookie Policy of the website www.astaramove.com/en-CH describes the different types of cookies used in relation to this website whose ownership and control belongs to the entity Astara Move Switzerland AG (hereinafter referred to as “ASTARA”), with registered office at Richtiplatz 5, 8304 Wallisellen, Switzerland. ASTARA determines the means and purposes of the processing of personal data described in this Cookie Policy and is therefore the data controller.

The purposes of the use of cookies, their owners, as well as their expiry date are described in this document by means of explanatory tables.

In addition to this Cookie Policy, our Privacy Policy also applies and can be consulted by Users at www.astaramove.com/en-CH.

When you first visit the website, we will warn you about the use of cookies by means of a banner displayed on the website, with the option of rejecting or accepting them. You can also configure these cookies through the “Manage cookies” button.

ASTARA has developed this Cookie Policy in order to expand and elaborate the information provided in the initial informative banner. We inform you what a cookie is, the types of cookies used on this website and how you can manage them according to the characteristics of your browser and the device used to browse the page (PC, laptop, tablet, smartphone, etc.).

This Cookie Policy allows Users to accept or reject each category of cookies (except for strictly necessary cookies). For any doubts, queries and/or suggestions regarding the Cookie Policy, Users may contact ASTARA by sending a message to hello.ch@astaramove.com, or by post to the following address: Richtiplatz 5, 8304 Wallisellen.

We remind you that this Cookie Policy is permanently published at the bottom of the website, so that the User can consult it on future visits.

Finally, we would like to take this opportunity to remind you that, in any case, the User can at any time modify the configuration of their browser in accordance with their preferences.

1. What are cookies?

A cookie is any type of file or device that is downloaded onto a User’s terminal equipment for the purpose of storing data that can be updated and retrieved by the entity responsible for its installation. Cookies are commonly used to improve the functioning of web pages and make them more efficient, for example, by remembering information or preferences of Users, making their visit to the website much more comfortable. It is also common to use them to assess the usefulness or interest of the different sections of the website, or to count their traffic.

2. Types of cookies

2.1 According to the entity managing them

Own cookies: These are cookies that are sent to the User’s terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the User is provided.
Third-party cookies: These are cookies that are sent to the User’s terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through the cookies.

2.2 According to purpose

Technical cookies: These are cookies that allow the User to navigate through a website, platform or application and enable the use of the different options or services that exist in it, including those that the editor uses to allow the management and operation of the website and enable its functions and services, for example control traffic and data communication, identify the session, access sections under restricted access, remember the elements that make up an order, execute the purchase process of an order, manage payment, control fraud linked to the security of the service, submit the application for registration or participation in an event, count visits for the purposes of billing licences of the software with which the service (website, platform or application) operates, use security features during browsing, store content for the broadcasting of videos or sound, enable dynamic content (for example animation of loading text or images) or share content through social networks.
Preference or personalisation cookies: These are cookies that allow information to be remembered so that the User can access the service with certain characteristics that may differentiate their experience from that of other users, for example the language, the number of results to be shown when the User performs a search, the appearance or content of the service depending on the type of browser through which the User accesses the service or the region from which the User accesses the service, etc.
Analysis or measurement cookies: These are cookies that allow the party responsible for them to monitor and analyse the behaviour of the Users of the websites to which they are linked, including the quantification of the impact of advertisements. The information collected through this type of cookie is used to measure the activity of the websites, application or platform, in order to introduce improvements based on the analysis of the data on the use made by users of the service.
Behavioural advertising cookies: These are cookies that store information on the behaviour of Users obtained through the continuous observation of their browsing habits, which allows a specific profile to be developed in order to display advertising based on the same.

2.3 According to the length of time they remain activated

Session cookies: These are cookies that are designed to collect and store data while the User accesses a web page and disappear at the end of the session.
Persistent cookies: These are cookies in which the data remain stored in the terminal equipment and can be accessed and processed for a period defined by the party responsible for the cookie, which can range from a few minutes to several years.

3. What types of cookies does this website use?

By accessing the Web Platform, you expressly accept the use of these types of cookies on your devices. If you disable cookies, your browsing of the Web Platform might not be optimal and some of the utilities available on the Web Platform might not work properly.

Specifically, the provider is using cookies for the purposes set out below. If in the future the provider uses others for the purpose of providing more and better services, the User will be informed of this.

Third-party cookies

Google Analytics and Google Tag Manager personalisation cookies (optional).

The provider uses Google Analytics through the Web Platform. Google Analytics is a service provided by Google, Inc., whose head office is located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (hereinafter referred to as “Google”).

Google Analytics uses cookies for the purpose of analysing how users use the Web Platform. The information generated by the cookie (including your IP address) will be directly transmitted to and stored by Google on its servers in the United States. Google will use this information on behalf of the provider for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

By using this site you consent to the processing of data about you by Google in the manner and for the purposes set out above.

These are the cookies used on the Web Platform:

Name: _ga
Purpose: Used to distinguish users.
Duration: Two years after installation or upgrade.
Name: _gid
Purpose: Used to distinguish users.
Duration: 24 hours.
Name: _gat
Purpose: Used to adjust the number of requests.
Duration: One minute.

For more information, please visit the following URL: www.google.com/intl/en/analytics/.

Facebook personalisation cookies (optional).

The provider uses Facebook through the Web Platform. Facebook is a service provided by Facebook, Inc., an entity headquartered in Menlo Park, California, United States (hereinafter referred to as “Facebook”).

Facebook uses cookies for the purpose of analysing how users use the Web Platform. The information generated by the cookie (including your IP address) will be directly transmitted to and stored by Facebook on its servers in the United States. Facebook will use this information on behalf of the provider for the purpose of tracking your use of the site, compiling reports on site activity and providing other services related to the activity of the Web Platform and use of the internet. Facebook may transfer this information to third parties where required to do so by law, or where such third parties process the information on Facebook’s behalf. Facebook will not associate your IP address with any other data held by Facebook.

By using this site, you consent to the processing of your data by Facebook in the manner and for the purposes set out above.

These are the cookies used on the Web Platform:

Name: datr
Name: sb
Name: wd
Name: fr

For more information, please visit the following URL: www.facebook.com/business/help/.

Error handling and performance metrics cookies (required).

The provider uses LogRocket through the Web Platform. LogRocket is a service provided by LogRocket, Inc., headquartered in Boston, Massachusetts, United States.

LogRocket uses cookies to identify user sessions and record actions and errors that may occur in our service. This allows us to review errors without having to contact the customer again in order to rectify the error in the code.

These are the cookies used on the Web Platform:

Name: _lr-hb-ID
Purpose: Used to distinguish the last connection.
Duration: One day from installation or upgrade.
Name: _lr-tabs-ID
Purpose: Used to distinguish users.
Duration: One day from installation or upgrade.
Name: _lr-uf-ID
Purpose: Used to distinguish users.
Duration: Session from installation or upgrade.

For more information, please visit the following URL: www.logrocket.com/privacy.

Payment cookies (required)

The provider uses Stripe through the Web Platform. Stripe is a service provided by Stripe, Inc., whose principal office is located at 3180 18th Street, San Francisco, CA 94110 United States.

Stripe uses cookies to identify user sessions and to manage payments on our service. This allows us to enable card payments on our service without having to store personal card-related customer data.

These are the cookies used on the Web Platform:

Name: stripemid-ID
Purpose: Used to distinguish users.
Duration: One day from installation or upgrade.
Name: stripesid-ID
Purpose: Used to distinguish users.
Duration: One day from installation or upgrade.

For more information, please visit the following URL: www.stripe.com/privacy.

4. Cookie management

4.1 Rejection of cookies

You can accept the use of cookies that allow you to use the full functionality of the website without restrictions on your visit. The refusal of cookies strictly necessary for the operation of the website may affect your visit and the functions of the website during your use. Rejection of other types of cookies might not affect your visit or the functions of the website.

If you reject the use of all cookies, both own and third-party cookies will be deactivated. In addition, own cookies will be deleted. It will not be possible to delete third-party cookies, so users must delete them from their own browser as described below.

4.2 Deleting cookies from your browser

You can manage the use of cookies through the browser installed on your computer. Your internet browser allows you to modify your cookie settings. These settings can usually be found in the browser’s “Options”, “Tools” or “Preferences” menu. Users can also consult the browser’s “Help” menu. Different browsers use different mechanisms to disable cookies.

If you use Microsoft Internet Explorer, you will find the option in the Tools > Internet Options > Privacy > Settings menu. To find out more, visit http://windows.microsoft.com/en-gb/windows-vista/block-or-allow-cookies and http://windows.microsoft.com/en-gb/windows7/how-to-manage-Cookies-in-internet-explorer-9.

If you use Firefox, you will find the option in the Tools > Options > Privacy > Cookies menu. To find out more, visit

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop.

If you use Chrome, you will find the relevant settings in the Options > Advanced > Privacy section. To find out more, visit
https://support.google.com/accounts/answer/61416.

If you use Opera, you can configure your browser in the Security and Privacy option. To find out more, visit
https://help.opera.com/en/latest/web-preferences/#cookies.

If you use Safari you will find the option in the Preferences/Privacy menu. To find out more, visit
https://support.apple.com/en-gb/105082 or https://support.apple.com/en-gb/guide/safari/sfri11471/mac.

At the following links you can find out what types of cookies have been installed, as well as the procedure for blocking or deleting them from your computer. Depending on the browser used, you can use one of the following links:

You can also access the cookie settings panel of this website through the “Manage cookies” button.

5. Security measures

ASTARA will treat all data with the strictest confidentiality, applying the appropriate technical and organisational security measures in accordance with the applicable legislation.

ASTARA maintains security levels of personal data protection in accordance with the Swiss Data Protection Act on the protection of natural persons with regard to the processing of personal data and the free movement of such data and has established all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorised access and theft of the data provided by the User through the website. However, you are advised that security measures on the internet are not impregnable.

ASTARA undertakes to comply with the duty of secrecy and confidentiality with respect to the personal data processed in accordance with the applicable legislation, as well as to ensure their secure treatment during any transfers that may take place.

6. Exercise of rights

Users may exercise their rights by sending a request to Astara Move Switzerland AG, Richtiplatz 5, 8304 Wallisellen or by sending an e-mail to privacy.ch@astara.com.

You can withdraw your consent to the use of cookies at any time and manage the use of cookies through your browser as indicated in this document.

7. Complaint to the Supervisory Authority

Interested parties are informed of the possibility of bringing to the attention of the Swiss Data Protection Agency any incident regarding the processing of their data. You may contact the Federal Data Protection and Information Commissioner to resolve any queries regarding the same at the address www.edoeb.admin.ch/edoeb/en/home.html or at Feldeggweg 1, 3003 Bern, or by calling the contact telephone number: 058 462 43 95.

8. Updating our Cookie Policy

This Policy is periodically reviewed to ensure that it is current and may be changed. We recommend that you visit the site regularly and we will inform you of any updates to this Policy.

Last updated: 11 February 2024

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